Terms of Service

Gurdian Immigration Solutions is a privately operated immigration consulting firm based in Red Deer, Alberta, Canada. We are not affiliated with, endorsed by, or connected to the Government of Canada or any of its departments or agencies.

Our consultants are Regulated Canadian Immigration Consultants (RCICs) licensed by the College of Immigration and Citizenship Consultants (CICC) and are bound by the CICC Code of Professional Conduct (SOR/2022-128). You may verify our credentials at the CICC Public Register.

We provide immigration consulting services including, but not limited to: permanent residency applications, work permits, study permits, visitor visas, citizenship applications, refugee claims, inadmissibility matters, Labour Market Impact Assessments (LMIA), and general consulting and document review.

The information provided on our website is for general informational purposes only and does not constitute legal advice or immigration advice. A professional consulting relationship is only established through a signed service agreement.

Gurdian Immigration Solutions does not guarantee the outcome of any immigration application, expression of interest, or proceeding. Immigration decisions are made at the sole discretion of the relevant government authority, including but not limited to Immigration, Refugees and Citizenship Canada (IRCC), the Immigration and Refugee Board (IRB), and provincial nominee programs.

No representative of Gurdian Immigration Solutions has the authority to guarantee or promise a specific immigration outcome. Past results do not guarantee future outcomes. Our role is to provide professional advice and representation based on our assessment of your situation and applicable immigration law and policy.

This disclosure is made in compliance with the CICC Code of Professional Conduct, which prohibits licensees from guaranteeing the success of any application.

Browsing our website or submitting an inquiry does not create a professional consulting relationship. A professional relationship is established only when:

• You have signed a service agreement with Gurdian Immigration Solutions
• The scope of services, fees, and terms have been mutually agreed upon
• Any required initial payment has been received

Our immigration consulting services are distinct from legal advice. We are regulated immigration consultants, not lawyers, unless otherwise specified.

When using our services, you agree to:

• Provide accurate, complete, and truthful information at all times
• Respond to requests for documents and information in a timely manner
• Disclose all relevant facts and circumstances that may affect your immigration case
• Comply with all applicable Canadian laws and regulations
• Not use false identities or provide fraudulent documents
• Inform us promptly of any changes to your personal circumstances that may affect your case

Failure to provide accurate and complete information may adversely affect your immigration case and may constitute a breach of these Terms.

Consultation Fee: Our initial consultation fee is CA$155, payable at the time of booking through our secure payment system powered by Stripe. We do not store your credit card information.

Refund Policy: Consultations cancelled at least 72 hours before the scheduled appointment are eligible for a full refund. Cancellations made less than 72 hours before the appointment or no-shows are generally non-refundable. Refunds will be issued to the original payment method.

Additional Service Fees: Fees for ongoing representation or application preparation will be outlined in a separate service agreement. All fees are quoted in Canadian dollars (CAD).

Consultations are booked through our online scheduling system. By booking a consultation, you agree to:

• Attend at the scheduled date and time, or cancel/reschedule in accordance with our policy
• Provide any requested pre-consultation information (intake forms) in a timely manner
• Ensure you have a stable internet connection for video consultations

We reserve the right to reschedule consultations due to unforeseen circumstances, with reasonable notice provided to you.

All content on our website -including text, graphics, logos, images, and software -is the property of Gurdian Immigration Solutions or its licensors and is protected by Canadian and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not copy, reproduce, distribute, modify, or create derivative works from our content without our prior written consent.

To the fullest extent permitted by applicable law:

• Our website and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied
• We are not liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of our website or services
• We are not liable for application denials, processing delays, policy changes, or other immigration outcomes beyond our control
• Our total liability to you for any claim arising from our services shall not exceed the amount you paid to us for those specific services

While we strive to keep our website content accurate and up to date:

• Immigration laws, policies, and procedures change frequently and information on our website may not reflect the most current requirements
• Our website may contain links to third-party websites which we do not control and for which we are not responsible
• We do not guarantee uninterrupted or error-free access to our website
• Website content should not be relied upon as a substitute for professional immigration advice

You agree to indemnify and hold harmless Gurdian Immigration Solutions, its consultants, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your breach of these Terms, your misuse of our website or services, or your provision of inaccurate or fraudulent information.

These Terms are governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any disputes arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Alberta.

Our consultants are regulated by the College of Immigration and Citizenship Consultants (CICC). If you have concerns about the professional conduct of our consultants, you have the right to file a complaint with the CICC.

For information about the complaints process, visit: college-ic.ca/protecting-the-public/complaints

Our website and services are available in English and Spanish. In the event of any conflict or inconsistency between the English and Spanish versions of these Terms, the English version shall prevail.

Neither party shall be liable for any delay or failure to perform obligations under these Terms due to circumstances beyond reasonable control, including but not limited to natural disasters, government actions, pandemics, system failures, or disruptions to communications networks.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.

If you have questions about these Terms of Service, please contact us:

Gurdian Immigration Solutions
150 Voisin Close
Red Deer, AB T4R 0N1
Canada

Phone: (403) 877-2200
Email: info@gurdianimmigration.com