Privacy Policy

Gurdian Immigration Solutions is a privately operated immigration consulting firm based in Red Deer, Alberta, Canada. Our consultants are Regulated Canadian Immigration Consultants (RCICs) licensed by the College of Immigration and Citizenship Consultants (CICC). We are not affiliated with, endorsed by, or connected to the Government of Canada or any of its departments or agencies.

You may verify our consultants' credentials at the CICC Public Register.

Information you provide voluntarily:

• Contact information (name, email address, phone number)
• Immigration case information (nationality, immigration status, family details, employment history, education, travel history)
• Intake form responses submitted through our consultation booking process
• Booking and scheduling preferences
• Payment information (processed securely by Stripe; we do not store your credit card details)
• Communications you send to us (emails, messages, inquiries)

Information collected automatically:

• IP address, browser type, and device information
• Pages visited, time spent on pages, and browsing behavior
• Referring URLs and search terms
• Cookies and similar tracking technologies (see Section 5)

Information from third-party services:

• Payment confirmation data from Stripe
• Booking and scheduling data from our appointment system
• Email delivery status from our email service provider

We use your personal information for the following purposes:

• Providing immigration consulting services -assessing your case, preparing applications, providing professional advice
• Processing consultation bookings -scheduling, confirmations, reminders
• Processing payments -consultation fees via Stripe
• Communicating with you -case updates, appointment reminders, responding to inquiries
• Generating assessment reports -preparing professional evaluations of your immigration options
• Improving our services -website functionality, user experience, service delivery
• Complying with legal and regulatory obligations -CICC professional requirements, tax records, legal proceedings
• Sending transactional emails -booking confirmations, intake follow-ups, and case-related communications

We will not use your personal information for any purpose other than those identified above without first obtaining your consent.

We do not sell your personal information. We may share your information with the following parties, only as necessary:

• Service providers: Stripe (payment processing), our appointment booking platform, our email service provider, our website hosting provider, and our database provider -all of whom are contractually bound to protect your data
• Immigration authorities: Immigration, Refugees and Citizenship Canada (IRCC), the Immigration and Refugee Board (IRB), and provincial nominee programs -only with your express consent and as required for your immigration case
• Regulatory bodies: The College of Immigration and Citizenship Consultants (CICC), as required for professional compliance and audits
• Legal requirements: When required by law, court order, or government investigation

Our website uses cookies and similar technologies to enhance your experience. We use the following types of cookies:

• Essential cookies: Required for the website to function properly (e.g., session management, language preference)
• Analytics cookies: Help us understand how visitors interact with our website, allowing us to improve functionality and content

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect your experience on our website. For more information about cookies, visit allaboutcookies.org.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law:

• Client case files: Minimum of 6 years after the file is closed, as required by the CICC Client File Management Regulation
• Financial and payment records: As required by Canadian tax law (generally 6-7 years)
• Website analytics data: Up to 24 months
• Email communication records: As needed for service delivery and regulatory compliance

After the applicable retention period, your data is securely deleted or anonymized.

We take the security of your personal information seriously and implement appropriate safeguards, including:

• Encryption of data in transit (HTTPS/TLS) and at rest
• Access controls limiting who can view your information
• Secure third-party service providers with their own robust security measures
• Regular review of our security practices

As required by the CICC Code of Professional Conduct (Section 28), all information acquired during a professional relationship is treated as confidential indefinitely.

Under Alberta's Personal Information Protection Act (PIPA), you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information (subject to legal and regulatory retention requirements)
• Withdraw consent for the collection, use, or disclosure of your personal information

To exercise any of these rights, contact us using the information in Section 12 below. We will respond to your request within 30 days, as required by PIPA.

Please note that withdrawing consent may affect our ability to provide you with our services. If your case file is subject to the 6-year CICC retention requirement, we may be unable to delete it before that period expires.

Some of our third-party service providers may process or store your data outside of Canada (for example, in the United States). When your data is transferred internationally, we ensure that appropriate safeguards are in place to protect your information in compliance with PIPEDA, which governs cross-border data flows.

Our services are not directed at individuals under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

In the event of a privacy breach involving a real risk of significant harm, we will notify the Office of the Information and Privacy Commissioner of Alberta (OIPC) and affected individuals without unreasonable delay, as required by Alberta's PIPA.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to make a complaint about our privacy practices, please contact us:

Gurdian Immigration Solutions
150 Voisin Close
Red Deer, AB T4R 0N1
Canada

Phone: (403) 877-2200
Email: info@gurdianimmigration.com

If you are not satisfied with our response, you may file a complaint with the Office of the Information and Privacy Commissioner of Alberta at oipc.ab.ca.